Frequently Asked Questions
Shipping
How fast is delivery?+
Most orders ship within 24 hours and arrive in 2-5 business days depending on your location. Same-day delivery is available in select cities.
Do you offer free shipping?+
Yes — orders over ₹999 ship free. Autoship subscriptions always ship free, regardless of order value.
Orders
Can I change or cancel my order?+
You can cancel or edit an order from My Account > Orders as long as it hasn't shipped yet. Once shipped, you can request a return instead.
Returns
What is your return policy?+
Unopened items can be returned within 15 days of delivery for a full refund. Damaged or incorrect items are replaced at no extra cost.
Products
Are your products vet-approved?+
Yes — every food and supplement listed is formulated to AAFCO/FEDIAF nutritional standards and reviewed by our in-house vet panel.